Refund Policy
Review eligibility, timelines and procedures for product returns, refunds, exchanges, shipping and consultation rescheduling.
Astro Arun Pandit Private Limited is committed to customer satisfaction and assistance. Eligible physical products may be returned within seven days of delivery after contacting support.
To qualify, an item must generally be unused, in the condition received and in its original packaging. Personalised, downloadable and already-performed services are subject to the exclusions below.
NON-RETURNABLE ITEMS/SERVICES
Perishable goods, personalised wearables, gift cards, online puja, consultations, downloadable products and personalised reports are generally non-returnable.
A refund cannot be processed where incorrect information or data was supplied by the customer. Please contact support before purchase if you are unsure whether an item is returnable.
RETURN PROCESS
Eligible products may be returned within seven days of delivery. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Contact support before sending a return. Used, damaged, incomplete or late returns may be rejected or may qualify only for a partial refund.
REFUNDS
After an eligible return is received and inspected, we will notify you whether the refund is approved or rejected.
Approved refunds are returned to the original payment method, generally within 7–10 working days, subject to banking delays and public holidays. If a processed refund is delayed, first check with your bank or card provider and then contact support.
SALE ITEMS
Items marked as sale or purchased at a discounted price are final sale and are not eligible for return, exchange or refund unless required by applicable law.
EXCHANGES
An item may be replaced when it is defective or damaged upon receipt. Contact support within seven days and retain the item, original packaging and applicable tags.
Exchanges are subject to inspection and availability.
GIFTS
Where an item was marked as a gift and shipped directly to the recipient, an approved return may be issued as gift credit. Otherwise, refunds are returned to the original purchaser and payment source.
SHIPPING
Customers are responsible for eligible return-shipping costs, which are non-refundable. A trackable and insured service is recommended for high-value returns.
Exchange delivery times vary by location, carrier and customs processing, and cannot be guaranteed.
SHIPPING POLICY
Orders within India are shipped through available courier or postal services. International shipping charges apply and shipments are handled by supported international carriers.
Carrier selection and delivery availability may vary by destination.
DISPATCH TIME
Ready-made or loose items are generally dispatched sooner, while certification or custom jewellery preparation may require additional working days.
Dispatch estimates may change because of customs, courier delays or other circumstances beyond our control.
ORDER/SHIPMENT TRACKING
A tracking ID is sent to the email address supplied with the order after dispatch. Contact customer support if tracking information is unavailable or requires clarification.
DELIVERY TIME
Metro-city deliveries in India generally take 2–3 days after dispatch and other Indian destinations may take 3–7 days. International delivery estimates vary and may be affected by customs or local conditions.
INTERNATIONAL SHIPPING POLICIES
International delivery is offered to supported countries and commonly requires 30–35 days after dispatch. Delivery windows are estimates and depend on destination, customs and logistics.
Where delivery cannot be completed, refund eligibility and timing are assessed under the international-order policy.
REFUND POLICIES FOR INTERNATIONAL ORDERS
For an eligible international delivery issue, a refund to the original payment method may require 40–45 days.
Customers are responsible for customs duties, VAT and similar destination charges. Refused or cancelled shipments may be refunded only after return receipt and after applicable return costs and duties are deducted.
NAME CORRECTION POLICY
Name Correction and Name Analysis reports involve personalised analysis. A full refund may apply if the report is not received within the stated service timeline, excluding Sundays, holidays and external delays.
If you are dissatisfied with suggestions, one reconsideration may be offered after review; dissatisfaction alone does not create refund eligibility.
ASK THE ASTROLOGER
Once a question is received and allocated to an astrologer, the service is generally not refundable.
If an answer is not delivered within 48 working hours, excluding Sundays and public holidays, the customer may be eligible for a full refund or agreed compensation. Accurate contact and question details must be provided.
ASTROLOGY CONSULTATION RESCHEDULING & NO-SHOW POLICY
Clients should join at the scheduled time. A 20-minute consultation has a five-minute grace period and a 30-minute consultation has a ten-minute grace period.
After the grace period, the booking may be treated as a no-show. Rescheduling generally requires payment of 50% of the original consultation fee, which is non-refundable and must be paid before a new appointment is confirmed.
Force-majeure exceptions are considered at the Company’s discretion. Booking a consultation confirms acceptance of this policy.